Portfolio
My Work
I am a UK-based IT Operations, Digital Transformation, and Project Management professional with experience delivering end-to-end digital solutions across healthcare, CRM systems, automation, and web platforms.In my work, I focus on bridging business needs with technology by managing requirements, coordinating delivery, and improving systems. As a result, I ensure successful project execution across stakeholders and technical teams.Overall, I specialise in delivering structured, efficient, and scalable digital solutions that improve both business operations and user experience.
Key Experience
Throughout my career, I have worked across multiple roles involving IT operations, project delivery, and system optimisation:
- Firstly, I led web development delivery and QA coordination at M&K Medical, ensuring successful project releases and quality assurance processes
- In addition, I managed cyber security, IAM, and compliance improvements at Abrams Healthcare, strengthening system security and access control
- Moreover, I administered Google Workspace environments including MFA, DNS configurations, and user management
- I also designed and optimised CRM systems and automation workflows to improve operational efficiency
- Furthermore, I delivered data reporting dashboards and business analysis insights to support decision-making
- Finally, I supported LMS platform delivery and agile project execution across teams and stakeholders
Project Highlights
This portfolio showcases real-world digital and technical work, including:
- Website development and project delivery (M&K Medical)
- Cyber security and infrastructure improvements (Abrams Healthcare)
- Social media branding and engagement growth (Patel Kitchen Diaries)
- Digital workflow automation and process optimisation
- Data tracking, reporting, and performance analysis
Tools & Technologies
I have hands-on experience working with a range of enterprise tools and platforms, including:
- Google Workspace Administration (Admin Console, MFA, SSO, DNS)
- CRM Systems (Super Admin level configuration and optimisation)
- Microsoft Excel & Data Reporting Dashboards
- WordPress & LMS Platforms
- Automation Tools & Workflow Systems
- Cyber Security (IAM, MFA, DNS, DLP fundamentals)
Professional Focus
My professional focus is centred around delivering practical, business-focused digital solutions. Specifically, I specialise in:
- Digital transformation and system improvement initiatives
- IT operations and infrastructure support
- Technical project management and delivery
- Business analysis and requirements engineering
- Automation and workflow optimisation for efficiency
Selected Work
M&K Medical – Digital Delivery & QA
I led end-to-end web development coordination at M&K Medical, managing requirements gathering, stakeholder communication, QA testing, and UAT sign-off. I ensured each release cycle stayed on schedule and met agreed business objectives, acting as the bridge between the development team and internal stakeholders.
Abrams Healthcare – Cyber Security & IAM
At Abrams Healthcare, I owned the organisation’s cyber security posture — implementing IAM controls, enforcing MFA, managing DNS configuration, and aligning security practices with IASME Cyber Essentials standards. I also administered Google Workspace at the super-admin level, managing user lifecycle, SSO, and DLP policies.
Patel Kitchen Diaries – Digital Growth
In addition, I managed social media branding, content strategy, and engagement growth across Instagram and Facebook. This contributed to improved audience development and digital presence consistency
